Aspire As One

Landsec | Aspire

Welcome-As-One

Landsec | Aspire is a cohesive team of service partners with the same goals, ideals and values. We work together to provide Customers with the best possible service within our properties.

We believe Aspire takes the Customer Experience to the highest level and through team work, self-assessment and continuous improvement, offers Customers five-star performance to support their business.

What’s on this page

  • One magazine
  • Aspire staff recognition awards
  • Document centre
  • 24/7 helpdesk
Aspire Nov Mag Crop

ONE MAGAZINE

The voice of Landsec | Aspire

Check out the latest issue of One, the magazine that lets you know what's happening throughout the Aspire team in Landsec buildings across London.

Preview the latest issue.

Archives

Aspire Service Streams

To enable us to have consistency of service delivery across each service stream, we arrange monthly KPI Working Group forums. This enables us to accurately track cross-service partner innovations and to assess KPI scores provided.

  • Cleaning
  • Engineering
  • Front of House
  • Security
  • Waste Management
  • Landscaping

Aspire Events

We build strong personal relationships between our service partners. Through social and professional events, the Aspire team is now stronger, more efficient, and able to quickly respond TogetherAsOne.

  • Woman smiling while holding fresh pasta at Anine Cookery School in London.

    Masterchef

  • Group kayaking on a calm lake with green hills under a sunny blue sky.

    Triple challenge

  • People enjoying outdoor activities with inflatable balls and cones in a park.

    Sports day

  • Hikers on a rocky mountain trail with a valley and water in the background.

    Three peaks challenge

  • Neon pink 'All Star Lanes' sign with a star detail.

    All Star Lanes

  • Person with curly hair and glasses holding golden Christmas ornaments in front of a decorated Christmas tree.

    Christmas jumper day 2020

  • Person sitting on rocky outcrop overlooking green fields and forests under a partly cloudy sky.

    Peak district challenge

  • Four women posing at a vibrant celebration, two in colorful costumes and feathered headdresses, two in casual attire with flower leis.

    Beach Ball 2017

Person kiss a transparent 'Aspire' award in a warmly lit indoor setting.

Aspire staff recognition awards

Landsec | Aspire is always looking for your feedback to help us give praise where it's due. Whether you're a team member or a Landsec Customer, let us have your Player of the Month votes and winners will be featured in One Magazine.

Have your say

Document centre

This range of PDF documents has been produced to help you understand how we maintain one team with one purpose. If you need further information regarding any of the items covered, please contact Aspire.

Aspire Governance 2024-2025 cover page with a man in a suit and glasses smiling at a woman, with a bookshelf in the background and geometric shapes.

Aspire governance 

Our aim is to create a combined team with a strong culture and a Customer Service mindset, working together to bring Landsec values to life every day. We deliver best in class service and create a supportive environment for our operatives to flourish and develop.

Request Booklet

Aspire Service Partner Champion document cover featuring a man in a suit and bow tie, with AspireAsOne and Landsec logos.

Aspire Champion

The roles & responsibilities

Landsec | Aspire manages a range of Service Partners across a number of service streams. To help manage the work flow efficiently, we have a dedicated KPI Working Group for each stream. An Aspire Champion is chairman of the working group and has specific roles within the group's management. They are the main point of contact and oversee each Service Partner’s performance to help maximise efficiency.

View document

Magazine cover for 'One' Issue 105, January 2025, featuring a man in a suit and headlines about performance and voting.

KPI Scorecard Assessment Criteria

How to assess your standards

These booklets outline details of the KPIs Aspire team members will be assessed on. Each service stream requires monthly feedback.

  • Front Of House
  • Security
  • Cleaning
  • Mechanical, Electrical & Building Fabric (MEBF)
  • Waste Management

Request Booklet

Graphic with text "People with personality & values" and logos for AspireAsOne, Landsec, and Aspire.

What we value

To reflect Aspire’s updated workplace philosophy we’ve introduced a new set of core values to help guide our team. Aligned with Landsec’s values, these principles will guide members towards the common goal of providing the best Customer Experience possible.

Person in white shirt and tie wearing a headset with a colorful geometric background.

24/7 HelpDesk

Landsec | Aspire offers a 24/7 support service, direct from our innovative Customer Service Centre.

Find out more
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